Truth in Advertising

[hafoc]

I'm tired of paying Charter rental fees on a cable modem that doesn't work well. Tephra researched them and picked out a good one; I plan to order it soon. However, before I do, I sort of want to know whether Charter is running docsis 3.0 or not. That, and whether the modem in question has a reputation for being flaky when forced to run using the older protocols, will have much to do with when I place the order.

I called Charter and, as usual, entered my phone number and whatever else the robot wanted. I don't know why I do this, because when we get switched to dealing with a live person I have to give them the information all over again. "That information doesn't come up on our screens," one of the tech representatives told me once, and after all, why should it? It's not as if my cable internet provider is in the business of, like, you know, transferring data from one computer to another or anything like that.

I'm afraid I got a little snippy though when the human I did manage to reach asked me for my name a third time and my billing address a second time.

"I'll transfer you to the people who can help you now," she said, and hit the transfer button.

I found myself speaking to a telephone interpreter company. You call them, they place a call for you, and then they translate your English into Mandarin, Cantonese, Hindii, or whatever, and translate the other guy's whatever back into English.

At first I thought this was a mistake. But on second thought, it's truth in advertising. After all, what could be more useful when trying to deal with Charter customer service?

Comments

[javarod.livejournal.com]

You need a cable modem? I think i have my Surfboard that i bought a year or so ago when we were on Cox out here (new place is Qwest only so we had to switch to DSL), i'm sure my mate would let me sell or give it to you ifn you want.